Privacy Policy

1. Introduction

Eventrix ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Services").

By using our Services, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use our Services.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when you:

• Create an account: Email address, name, password, phone number
• Complete your profile: Business name, description, location, services offered, pricing, photos
• Make inquiries: Event details, preferences, budget, communication history
• Process payments: Billing address, payment method information (processed by third-party providers)
• Leave reviews: Review text, ratings, photos
• Contact us: Name, email, message content

2.2 Automatically Collected Information

When you use our Services, we automatically collect:

• Device information: IP address, browser type, operating system, device identifiers
• Usage data: Pages viewed, features used, time spent, click patterns
• Location data: General location (city, state) based on IP address
• Cookies and similar technologies: See our Cookie Policy

2.3 Information from Third Parties

We may receive information from:

• Social media platforms (if you connect your account)
• Payment processors (transaction status, fraud detection)
• Analytics providers (aggregated usage statistics)
• Public databases (business verification information)

3. How We Use Your Information

We use your information to:

• Provide and improve Services: Operate platform, process transactions, enhance user experience
• Communication: Send confirmations, updates, customer support responses
• Matching: Connect customers with relevant vendors based on preferences
• Safety and security: Detect fraud, prevent abuse, protect user accounts
• Marketing: Send promotional emails (with your consent), personalized recommendations
• Analytics: Understand usage patterns, improve features, conduct research
• Legal compliance: Meet regulatory requirements, respond to legal requests

4. How We Share Your Information

We may share your information with:

4.1 Other Users

• Vendor profiles: Publicly visible information (business name, services, reviews)
• Inquiries: Contact information shared with vendors you message
• Reviews: Your name and review content visible to all users

4.2 Service Providers

We work with third parties to:

• Process payments (Stripe, PayPal)
• Send emails (SendGrid, Resend)
• Host data (Supabase, AWS)
• Analyze usage (Google Analytics, Mixpanel)
• Provide customer support (Zendesk, Intercom)

4.3 Business Transfers

If Eventrix is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

4.4 Legal Requirements

We may disclose information to comply with laws, respond to legal requests, enforce our policies, or protect rights, property, and safety.

5. Your Privacy Rights

Depending on your location, you may have the right to:

• Access: Request a copy of your personal information
• Correction: Update inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Receive your data in a structured format
• Opt-out: Unsubscribe from marketing emails
• Restrict processing: Limit how we use your data
• Object: Object to certain uses of your information

To exercise these rights, email us at privacy@eventrix.com

6. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and share
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your rights

Learn more in our CCPA Notice

7. Data Security

We implement industry-standard security measures to protect your information:

• Encryption (SSL/TLS) for data transmission
• Secure server infrastructure
• Access controls and authentication
• Regular security audits
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

8. Data Retention

We retain your information for as long as necessary to:

• Provide our Services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

9. Children's Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure adequate protection through standard contractual clauses and other safeguards.

11. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing any information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or platform notice. Continued use after changes constitutes acceptance.

13. Contact Us

For questions about this Privacy Policy or to exercise your rights: